Apple

Strategically drove growth by exceeding customer expectations and cultivating long-term partnerships with national and international clients, generating $2M+ in annual sales through tailored Apple Business solutions across enterprise technology, education, and adoption programs. Within six months, spearheaded initiatives that lifted store revenue by 33% and led the Apple Business Education program to a 90% sign-up rate and 73% lead conversion, placing our location among the region’s top performers. Redesigned the in-store pickup experience by repositioning the pickup hub to the front of the store, creating a seamless flow that enabled quick transactions while guiding guests through Apple’s core product ecosystem—blending convenience with discovery and elevating engagement. Additionally, conceived and facilitated Today at Apple workshops, delivering immersive, hands-on sessions for small business leaders and creative professionals. These programs deepened product fluency, fostered loyalty, and consistently translated inspiration into measurable sales. By uniting sales strategy, systems design, customer experience, and educational programming, I operated as a business strategist within Apple—driving both quantifiable growth and intangible brand elevation.